All Offbeat products are covered under 1 year manufacturer’s warranty from the date of purchase.
The Offbeat warranty is confined to the first purchaser of the Offbeat products only and is non- transferable.
The warranty services are limited to repair or replacement of the product & are at the sole discretion of Offbeat.
Proof of purchase is required to be presented for availing warranty services.
You can register a complaint and customer service team will contact you and attempt to troubleshoot the issue.
If the issue is not resolved over call or email, we will arrange to pick up the device from your address, for repair or replacement. In case of non-availability of reverse-pickup facility at your location, Offbeat will request you to self-ship the product to our warehouse and share the tracking details with us and we will reimburse you for the shipping charges.
Offbeat warranty coverage shall be limited only to provide repairs & rectification of the fault reported. In case a replacement is provided, it will be done with an equivalent condition device only, with or without packaging & accessories.
The product is not operated according to the instructions given in the instruction manual.
In case of any damage to the product, customer abuse, repair by unauthorised persons, misuse detected, product attacked or damaged by house pests, pets, rodents, accidental or incidental damage, spillage of any kind of liquid on the device, device subjected to extreme temperatures, atmospheric conditions, water logging in the product, non-specified charger usage, any kind of breaking or cutting of wires, improper or reckless use.
This warranty will automatically terminate on the expiry of the warranty period of 12 Months (as determined by proof of purchase), even if the product is not in use during the warranty period for any reason.
Deterioration or peeling of the colour of the product due to normal wear & tear or usage.
Offbeat will provide a refund or replacement only if one is requested within 3 days of the receipt of your order and only under the conditions listed below.
Delayed delivery of the product In case the product is not received, you can cancel the order and the full amount will be refunded back to the you within 14 working days. (Offbeat is not responsible for delays in refund processing because of delays caused by banks, calamities or national holidays).
Wrong product received
Damaged product received Under conditions 2 & 3, we will arrange for a reverse-pickup. The refund or replacement will only be processed upon receipt & verification of the complete product with packaging & accessories. The cost of any missing or damaged items (including the box) apart from those notified by you, will be debited from the advance payment done & the remaining payment will be refunded. If a replacement is demanded, then the cost of any missing items need to be paid in advance, prior to the shipment of the replacement product. Under no condition will a refund or replacement be provided for any defect-free product, on the basis of look & feel or minor differences in shades, colours or sound quality.