Each order can be shipped only to a single address, which is specified at the time of payment for that order. If you wish to ship products to different addresses, you will need to place multiple orders.
We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date.
Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the next day.
To ensure that your order reaches you swiftly and safely, We uses only reputable courier partners.
While Offbeat attempts to ship all items in a single order together, this may not always be possible due to product characteristics or availability.
All orders are shipped with an invoice from Offbeat. In case you don't receive an invoice, you may submit a ticket by filling out this simple form at contact us page.
Please allow 7 to 10 business days for your order to arrive.
A shipping confirmation with your tracking ID will be sent to you after the product has been dispatched. You can use this ID to track your order.
The payment methods that is available is prepaid only option. We does not provide COD services.
If your order arrives visibly damaged, please contact Offbeat Customer Service immediately. You can reach out to us at firstname.lastname@example.org with your order ID and images of the product. We will dispatch a replacement or initiate a refund immediately.
If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and submit a ticket at email@example.com , mentioning your order ID. Offbeat will dispatch a replacement or initiate a refund immediately.
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
If you choose, or you are provided with, user details, a password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user details or password, you must promptly notify us at firstname.lastname@example.org